Your next customer is already in your database.
TBC Reconnect helps small businesses reconnect with past customers and build repeat business. We act as your outsourced account manager — handling the follow-up that busy owners often don't have time to manage.
Your outsourced account manager
Customer audits, relationship follow-up, data organization, retention and rebooking, and reporting — the follow-up your past customers are still waiting for.
Customer Audits
We review your customer history to identify dormant accounts and the biggest opportunities for repeat sales.
Relationship Follow-Up
We reach out through approved emails and calls on your business's behalf — the follow-up busy owners never get to.
Data Organization
We clean up your customer lists, update your existing CRM, or build custom Excel trackers so nothing slips through.
Retention & Rebooking
We bring former customers back and maintain the ongoing relationships that keep them returning.
Reporting
Every touchpoint tracked — outreach, responses, warm opportunities, and clear next steps you can act on.
From dormant data to recovered revenue
A four-stage reactivation sequence engineered for small businesses with customer bases but no follow-up system.
Audit & Segment
We analyze your dormant customer base and organize data by state, value, and reactivation potential to prioritize outreach.
Strategy Map
We build a tiered reactivation sequence tailored to your niche and the value of each dormant account.
Recurring Outreach
Automated, high-frequency campaigns maintain consistent contact with lapsed customers to keep your brand top of mind.
Warm Handoffs
Reactivated opportunities are handed back warm — ready for you to close — with full CRM tracking and reporting.
Find your reactivation tier
Drag the volume slider to your current customer count. We'll recommend the right plan — then you can book a consultation.
Essentials
- Up to 500 customer records
- Dormant-account audit
- Email relationship campaign
- Monthly activity report
- Custom follow-up tracker
Growth
- Up to 2,500 customer records
- Email and calling outreach
- CRM or workbook updates
- Warm opportunity handoffs
- Biweekly performance review
Account Management+
- Larger or complex customer lists
- Multi-channel follow-up
- Dedicated account-management rhythm
- Rebooking and retention campaigns
- Weekly reporting and strategy
* Payment is invoiced after your free intro meeting. No charge at booking.
Clear service expectations
Ready to reactivate?
“You focus on running your business. TBC follows up with the customers you already worked hard to earn.”
Schedule Your Free Audit